» Frequently Asked Questions

Open 24/7 | Call Now: (800) 460-1536

100% Quality Guarantee

We translate any type of document in over 123 languages.
Best Price Guarantee

We can price match competitors that are highly rated online and within the United States.
24/7 Customer Support

Most documents are delivered within 1-2 business days when selecting our standard First Class speed.
For guaranteed same day delivery then please select Urgent Translation Service when placing an order.

Frequently Asked Questions

Submitting your Documents

How to Send Your Documents

Scan
- Please scan your documents and attach them to this page for price verification or on the checkout page to place your order.
Smartphones
- Take a clear picture of your documents or scan them with a scanning app.
- Upload your files directly from your phone when requesting a quote or placing an order.
- Message your images to our dedicated and secure document reception line (786) 870-4996.
- Email your documents to [email protected]
Fax
- Fax your documents to (949) 734-7303.
In Person
- We have offices throughout most metropolitan areas in North and South America; however, for your security, we do not accept originals of any of your sensitive documents at our offices or through the mail.
- Please call the number at the top of this page for further assistance in submitting your documents.

Receiving Your Documents – Shipping

Electronic Delivery
- All orders are delivered electronically free of charge. Once your order has been completed, it will be emailed directly to the email that is used to place your order.
Physical Delivery/Shipping
- Certified and Academic Translations are mailed to the indicated address free of charge. For more information, please see the next section.
- Shipping Speeds
  - Standard
    - The Spanish Group provides standard mailing for certified and academic translations free of charge. This typically takes between 3-5 business days depending on where you live.
  - Priority
    - Priority Mailing typically arrives in 2 business days.
  - Overnight
    - Overnight mail arrives the next day and is generally guaranteed.
- Carriers
  - Selected carriers are USPS, UPS, and FedEx. The selection is contingent based on your zip code and selected translation class.
- International Mailing
  - International mailing is only available for clients that select Priority or Priority Express Mailing. A carrier imposed surcharge may apply in addition to the advertised rates to ensure timely delivery.
- Shipment Issues
  - For issues regarding your shipment once it has left our distribution centers please contact the following:
    - USPS: 1 (800) 275-8777
    - FedEx: 1 (800) 463-3339

Choosing a Category of Translations

Certified Translation for Official Purposes
- What is a certified translation?
  - If your document requires certification for official use (USCIS, consulate, or other institution) then it is considered a certified translation and priced per page. Documents eligible for this service generally follow templates and are issued by governments or official institutions.
- Common Documents
  - Birth Certificates
  - Marriage Certificates
  - Licenses
  - Passports
  - Certifications
  - Divorce Decrees
  - Death Certificates
- Types of Certification
  - Standard Certification
    - The Spanish Group’s certification of translation is standard on every certified translation and is virtually universally valid.
  - Notarization
    - What is a notarization?
      - A notarization is a certification by a notary public. Notarization is required if it is stated in the requirements. If it is not clearly stated, we typically recommend that you add this service.
    - Pricing and Turnaround Time
      - Notarization is a flat fee displayed on the checkout page.
      - Adding a notarization does not affect the turnaround time.
- Special Requirements
  - Please ensure that you specify the requirements for your certified translation upon placing your order or when requesting a quote. Please request a quote prior to ordering the following services:
    - ATA Certified Translation
      - An ATA Certified Translator (American Translators Association).
      - This service is generally only required by County Clerk Recorders within the United States or if an institution explicitly requests this.
    - Sworn Translation (Traducción Jurada)
      - A Sworn Translation is a translation for use in Spain that has been translated by a translator certified by the Ministry of Foreign Affairs of Spain.
    - Perito Translation (Mexico)
      - A translator certified by the government and courts of Mexico.
    - ATIO Certified Translation
      - A translator certified by the Association of Translators and Interpreters of Ontario.
    - Sworn Translation (Brazil) (Tradução Pública or Tradução Juramentada)
      - A translator that has passed a Brazilian public examination for translation.
    - Public Translator (Argentina)
      - A translator certified by the government and courts of Argentina.
Certified Translation for Professional Purposes
- What is a professional translation?
  - If your document is in Microsoft Word, PowerPoint, Excel or any similar file type, then it is priced per word. The translation will be delivered to you in the same editable format provided. These documents are issued with the same certification as a “Certified Translation for Official Purposes”.
  - Certification is included at no additional charge for a “Certified Translation for Professional Purposes”.
- Formatting
  - The Spanish Group provides formatting at no extra charge.
  - The Spanish Group will replicate any document’s margins, fonts, tables, bookmarks, headers, footers, and page numbering whenever possible.
- Types of Professional Documents
  - Employee Handbooks
  - Websites
  - Legal Notices
  - Contracts
  - Press Releases
  - Books
  - Articles
  - Marketing Material
  - Human Resources Documents
Academic Translation and Evaluation (Foreign Credential Evaluation)
- What is an academic document translation and evaluation?
  - Academic document translation and evaluation is for students, alumni, and professionals that require the translation and/or evaluation of their academic documents.
  - Academic translation and evaluation is also known as foreign credential evaluation.
- Pricing
  - Academic Document Translation and Evaluation is priced on a per page basis. We do not accept other organization’s translations for quality control purposes and the price does not change if you only require one service and not the other.
- Types of Academic Documents
  - Bachelor’s Degrees
  - High School Diplomas
  - Master’s Degrees
  - Academic Transcripts
  - Grade Sheets
  - Academic Certifications
Apostille
- What is an Apostille?
  - An Apostille is an international certification that was established by the Hague Convention (1961).
- Pricing and Turnaround Time
  - Apostille pricing is a flat fee, but due to constantly changing governmental fees and differing official processing charges, please request a quote for this service.
  - The Spanish Group offers an Expedited Apostille Service which requires 1-3 business days for processing and a Standard Apostille Service which requires 8-10 business days for processing.
- Types of Apostilles
  - The Spanish Group can provide apostille authentication for both your certified and notarized translation as well as for your original documents.
  - If you require an apostille on a certified translation then you do not need to send your original documents, and The Spanish Group will mail you the certified translation and apostille upon completion. If you require an apostille authentication on original documents then you will need to mail the documents to one of The Spanish Group’s indicated addresses for processing.
Transcription
- What is Transcription?
  - A transcriptionist is an individual that transcribes, or changes, spoken dialogue into written text.
  - The Spanish Group offers transcription and transcription translation to and from Spanish and English and over 90 other languages.
- Certification
  1. A transcription by The Spanish Group includes a certification indicating that the service performed is a certified transcription and is valid for official and legal use.
- Pricing
  - Please request a quote.
Captions, Subtitles and Translated Subtitles
- The Spanish Group provides captions, subtitles and foreign subtitles quickly and at affordable rates. Time stamps are provided by default and are not subject to an additional charge. We will email you the files as well as the video ready to view, publish and enjoy.
- Captions
  1. A caption includes the spoken dialogue, background noise, and any other audible effects of a video or motion picture.
- Subtitles
  - A subtitle features only the spoken dialogue and does not include a description of the background noise or any other audible effects of a video or motion picture.
- Translated Subtitles
  - A foreign subtitle or a subtitle translation is a subtitle that has been translated and localized for a target language.
- Certification
  - A caption, subtitle or translated subtitle by The Spanish Group includes a certification indicating that the service performed is a certified caption, certified subtitle, or a certified translated subtitle and is valid for official and legal use.
- File Types
  - The Spanish Group can generate a caption and subtitle file using your existing audio or video or it can work with the file type that you provide.
  - Common File Types:
    - SRT
    - VTT
    - TTML
    - DFXP
    - SBV/SUB
  - The Spanish Group can also convert a Word or text file into a caption or subtitle file.
- Pricing
  - Please request a quote
  - You may upload the video directly to that link or you can share a link within the comment section of the quote form to request a quote.
  - Please be sure to specify if you would like to have the Subtitles Translated (Foreign Subtitles) or if you would like the language to remain the same, but just to include Captions or Subtitles.

Pricing and Number of Pages/Words

What is the definition of a page?
- A page is loosely defined as a U.S. Letter Size, A4 Size page, legal size, or similar page type.
- If your document has text on the front and the back then it counts as 2 pages.
What if my page only has a few seals and lines of text?
- 1 page.
What if my page has a lot of text?
- 1 page if it’s fewer than 275 words.
Is there a maximum word count for a page?
- Yes, a page counts as 275 words maximum. If you have more than 275 words then we bill you on a per word or per page basis instead. Before billing you for the outstanding balance we will ask for permission.
What if I’m not sure about the page count?
- Send your document in for price verification.
How much does it cost?
- If your document requires a certified translation then it’s $30/page.
- All other documents are priced per word at 10¢/word.
So how much will it cost me in total?
- Count the number of pages and multiply this by $30. If your document is priced per word it’s usually easiest for you to send it in for price verification (unless you have the word count readily available)….

Placing an Order

How do I place an order?
- Visit thespanishgroup.org/billing and choose your desired service.
- Then upload your documents, input your information and page or word count, and process your order.
How secure is paying online?
- All of your payment information is SSL encrypted (the same level of high-security encryption as used by leading financial institutions like Wells Fargo, Bank of America, and Chase).
What if I still don’t want to pay online?
- If you would prefer to check out over the phone that is no problem at all. Simply call (800) 460-1536 Ext. 2 and we will be more than happy to process your order for you.

Translation Turnaround Time

Standard Speed
- Delivery Time for Certified Translations and Academic Translations
  - 6 pages per business day
- Delivery Time for Professional Translations
  - 4,500 words per business day
- Time of Order
  - Orders placed during business hours defined as before 5:00 p.m. PST/8:00 p.m. EST will be delivered subject to the previous delivery rates.
  - Orders placed after business hours, which are defined as anytime after 5:00 p.m. PST/8:00 p.m. EST until 5:00 a.m. PST/8 a.m. EST will be delivered within 2 business days
  - The aforementioned times are a guideline and are not guaranteed. Most orders are delivered within the allotted time frame, but issues found by the Quality Control Department may cause delays of up to 1 business day.
- Example 1
  - Mateo Rodriguez has 3 birth certificates (for his wife, daughter, and himself) and 1 marriage certificate. Each birth certificate has text on the front and 1 birth certificate has a few seals on the back.
  - Here we have 1 birth certificate that counts as 2 pages and 3 birth certificates that count as 1 page.
  - With 5 pages Mateo can expect his documents to be returned within business day(assuming he places his order during the business day).
- Example 2
  - It’s Monday morning and Jonathan Martinson needs a 10 page legal brief translated to present for legal purposes on Wednesday morning.
  - Jonathan doesn’t have the electronic version of these pages—only the hard-copies. Jonathan scans in all of these documents and sends them to The Spanish Group so they can count the total number of words. It turns out that there are 6,700 words in total.
  - Normally, these documents would be returned to Jonathan within 2 business days. Unfortunately, Jonathon needs these documents back in 3 hours. Jonathon decides to expedite his documents and selects Urgent Speed and receives his documents before his 3 hour deadline.
Urgent Speed
- Delivery Time for Certified Translations and Academic Translations
  - 90 pages per business day
- Delivery Time for Professional Translations
  - 67,500 words per business day.
- Time of Order
  - Orders placed during business hours defined as before 5:00 p.m. PST/8:00 p.m. EST will be delivered within a time frame of 30 minutes to 8 hours.
  - Orders placed after business hours, which are defined as anytime after 5:00 p.m. PST/8:00 p.m. EST until 5:00 a.m. PST/8 a.m. EST will be delivered by the close of the soonest business day.
  - The Spanish Group makes its very best efforts to guarantee the aforementioned delivery time for all urgent orders.

Security

How secure are my documents with The Spanish Group?
- Your documents and information are as secure as they would be in a Swiss Bank. We require background checks for all of our staff. Your documents are secured behind several layers of encryption before they are permanently deleted from our system after successful completion of your translation.
Aren’t you just a middleman that sends these documents to foreign translators?
- Absolutely positively not. We cross-examine and cross-verify the identity, legitimacy, and background check all of our translators. A 4 year university degree is an absolute minimum for all staff, including translators, within The Spanish Group.
How qualified are your translators?
- Out of every 100 applications that The Spanish Group receives, 3 translators are employed. The Spanish Group is meticulously selective in choosing its staff.

Supported Languages

Afrikaans
Albanian
Amharic
Arabic
Armenian
Azerbaijani
Basque
Belarusian
Bengali
Bosnian
Bulgarian
Catalan
Cebuano
Chichewa
Chinese (Cantonese)
Chinese (Mandarin Simplified)
Chinese (Mandarin Traditional)
Corsican
Croatian
Czech
Danish
Dari
Dutch
English
Estonian
Farsi/Persian
Filipino/Tagalog
Finnish
Flemish
French
Frisian
Galician
Georgian
German
Greek
Gujarati
Haitian Creole
Hausa
Hebrew
Hindi
Hmong
Hungarian
Icelandic
Igbo
Indonesian
Irish
Italian
Japanese
Javanese
Kannada
Kazakh
Khmer
Korean
Kurdish
Kyrgyz
Lao
Latin
Latvian
Lithuanian
Luxembourgish
Macedonian
Malagasy
Malay (Bahasa Melayu/Malaysia)
Malayalam
Maltese
Maori
Marathi
Mongolian
Montenegrin
Myanmar/Burmese
Nepali
Norwegian
Pashto
Persian/Farsi
Polish
Portuguese (European)
Portuguese (Brazilian)
Punjabi
Romanian
Russian
Samoan
Scots Gaelic
Serbian
Sesotho
Shona
Sindhi
Sinhala
Slovak
Slovenian
Somali
Spanish
Sundanese
Swahili
Swedish
Tajik
Tamil
Telugu
Thai
Tigrinya
Turkish
Twi
Ukrainian
Urdu
Uzbek
Vietnamese
Welsh
Xhosa
Yiddish
Yoruba
Zulu
Among others

Certified and Professional Translation Services

Navigating through the process of getting your documents translated can seem daunting. At The Spanish Group, we aim to make this process as smooth and straightforward as possible. Whether you're submitting documents for academic evaluation, needing a certified translation for USCIS, or requiring translation for any professional purpose, we've got you covered.

Our Frequently Asked Questions section provides insights on how to submit your documents, including via scan, email, fax, or in person, ensuring you understand every step of the process. With our electronic and physical delivery options, you'll receive your translated documents promptly and securely. Additionally, our comprehensive services include notarizations, ATA certified translations, and apostilles, accommodating all your official requirements.

Entrust The Spanish Group with your translation needs for reliable, rapid service that never compromises on accuracy.

Order Translation

100% Quality Guarantee

We translate any type of document in over 123 languages.
Best Price Guarantee

We can price match competitors that are highly rated online and within the United States.
24/7 Customer Support

Most documents are delivered within 1-2 business days when selecting our standard First Class speed.
For guaranteed same day delivery then please select Urgent Translation Service when placing an order.

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	Afrikaans
	Albanian
	Amharic
	Arabic
	Armenian
	Azerbaijani
	Basque
	Belarusian
	Bengali
	Bosnian
	Bulgarian
	Catalan
	Cebuano
	Chichewa
	Chinese (Cantonese)
	Chinese (Mandarin Simplified)
	Chinese (Mandarin Traditional)
	Corsican
	Croatian
	Czech
	Danish
	Dari
	Dutch
	English
	Estonian
	Farsi/Persian
	Filipino/Tagalog
	Finnish
	Flemish
	French
	Frisian
	Galician
	Georgian
	German
	Greek
	Gujarati
	Haitian Creole
	Hausa
	Hebrew
	Hindi
	Hmong
	Hungarian
	Icelandic
	Igbo
	Indonesian
	Irish
	Italian
	Japanese
	Javanese
	Kannada
	Kazakh
	Khmer
	Korean
	Kurdish
	Kyrgyz
	Lao
	Latin
	Latvian
	Lithuanian
	Luxembourgish
	Macedonian
	Malagasy
	Malay (Bahasa Melayu/Malaysia)
	Malayalam
	Maltese
	Maori
	Marathi
	Mongolian
	Montenegrin
	Myanmar/Burmese
	Nepali
	Norwegian
	Pashto
	Persian/Farsi
	Polish
	Portuguese (European)
	Portuguese (Brazilian)
	Punjabi
	Romanian
	Russian
	Samoan
	Scots Gaelic
	Serbian
	Sesotho
	Shona
	Sindhi
	Sinhala
	Slovak
	Slovenian
	Somali
	Spanish
	Sundanese
	Swahili
	Swedish
	Tajik
	Tamil
	Telugu
	Thai
	Tigrinya
	Turkish
	Twi
	Ukrainian
	Urdu
	Uzbek
	Vietnamese
	Welsh
	Xhosa
	Yiddish
	Yoruba
	Zulu
	Among others

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